MCS Solution
On the account statement, the Merchant Clarification System cleans, reformats, and enhances the expense labels, to make them easy to understand.
of expenses categorised
merchants identified
Benefits
The MCS Solution (Merchant Clarification System) addresses the quality issues pertaining to transaction labels on online account statements :
For customers
For banks
A digital selfcare tool allowing autonomous monitoring of expenses and immediate response to basic questions yet to be answered, thus ensuring a seamless customer experience.
Reduced operational costs with lower incoming call volume for advisors and better fraud detection.
%
of French people find it difficult to identify their expenses on their bank card account statements
%
of French people call their bank if they are unsure about the origin of a bank card expense
%
are interested in getting more detailed expense statements from their bank
Opinion Way 2019 study «Monitoring bank card expenses in France »
%
%
%
of French people find it difficult to identify their expenses on their bank card account statements
of French people call their bank if they are unsure about the origin of a bank card expense
are interested in getting more detailed expense statements from their bank
Opinion Way 2019 study «Monitoring bank card expenses in France »
%
of French people find it difficult to identify their expenses on their bank card account statements
%
of French people call their bank if they are unsure about the origin of a bank card expense
%
are interested in getting more detailed expense statements from their bank
Opinion Way 2019 study «Monitoring bank card expenses in France »
How does it work ?
Expense labels on the online account statement are not always identifiable and are often poorly categorized. Thanks to the information retrieved via the MCS SOLUTION API, easy-to-understand expense labels appear on the statement. In one click, the merchant is displayed, geolocated and categorized. The purchase history per point of sale is also accessible.
User experience in everyday digital banking
Use case : make expense lables clear and understandable on the online account statement
